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Stellicare HIPAA Privacy Notice

This Privacy Notice outlines how Stellicare uses and discloses your Protected Health Information (PHI), your rights regarding your PHI, and our privacy protection practices. We are committed to protecting your privacy and ensuring the security of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA).How We May Use and Disclose Your Protected Health Information (PHI)

We may use and disclose your PHI for treatment, payment, and healthcare operations without your written authorization.

  • Treatment: We may use your PHI to provide, coordinate, or manage your healthcare and related services, including sharing your PHI with other healthcare providers involved in your care.

  • Payment: We may use and disclose your PHI to bill and collect payment for the services you receive, which may involve sharing your PHI with your health insurance plan, government programs, or other third-party payers.

  • Healthcare Operations: We may use and disclose your PHI for necessary operations, such as reviewing the quality of our services, training purposes, and business planning to run our facility and ensure quality care. These operations also include:

    • Delivering and managing our services and website (improving functionality, personalizing user experience, providing technical support, and ensuring safety and security).

    • Communicating with you about your account, service updates, and training materials.

    • Business and administrative operations (internal reporting, risk analysis, quality control, user behavior analytics, and service performance improvement).

    • Compliance, legal, and regulatory purposes (audits, financial reporting, contract enforcement, and dispute resolution).

    • Preventing misuse and ensuring compliance (monitoring for fraud, violations of our policies, and protection against unauthorized access).

We may also use or disclose your PHI for other purposes allowed or required by law, including:

  • Public Health and Safety: For activities such as preventing or controlling disease, reporting vital events (like births and deaths), reporting adverse drug reactions, reporting abuse, neglect, or domestic violence, or preventing a serious threat to your health or safety or the health and safety of others.

  • Health Oversight Activities: To health oversight agencies for activities authorized by law, such as audits, investigations, and inspections.

  • Judicial and Administrative Proceedings: In response to a court order, subpoena, discovery request, or other lawful process.

  • Law Enforcement and Government Functions: To law enforcement officials for specific purposes, such as identifying or locating a suspect, or for specific government functions like national security or military purposes.

  • Workers' Compensation: For workers' compensation or similar programs.

  • Research: For research purposes, subject to strict safeguards that ensure the privacy of your PHI.

Any other uses and disclosures of your PHI will only be made with your written authorization, which you may revoke at any time.Your Rights Regarding Your Protected Health Information (PHI)

You have the following rights concerning your PHI:

  • Right to Access: You have the right to inspect and obtain a copy of your PHI that we maintain by submitting a written request to our HIPAA Compliance Officer. We may charge a reasonable, cost-based fee for providing the copies.

  • Right to Amend: You have the right to request an amendment to your record if you believe the PHI we have is incorrect or incomplete. You must submit a written request to our HIPAA Compliance Officer with a reason that supports your request. If denied, we will notify you in writing of the denial and your rights to submit a written statement of disagreement.

  • Right to an Accounting of Disclosures: You have the right to request an accounting of certain disclosures of your PHI made by us. This will not include disclosures made for treatment, payment, healthcare operations, or those you authorized. This requires a written request to our HIPAA Compliance Officer.

  • Right to Request Restrictions: You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations. We are not required to agree to all requested restrictions, except in certain circumstances when you pay out-of-pocket in full for a service. If we agree, we will abide by it unless an emergency situation requires otherwise.

  • Right to Request Confidential Communications: You have the right to request that we communicate with you about health matters in a certain way or at a certain location (e.g., only contacting you at work or by mail). This requires a written request to our HIPAA Compliance Officer.

  • Right to a Paper Copy of This Notice: You have the right to obtain a paper copy of this notice upon request, even if you have agreed to receive it electronically.

  • Right to Designate Someone to Act on Your Behalf: If you have granted someone medical power of attorney or if a legal guardian has been appointed, that person may exercise your rights and make decisions about your health information. We will verify their authority before taking any action.
     

Privacy Protection Practices

We maintain physical, administrative, and technical safeguards to protect the privacy of your PHI. These measures include:

  • Physical Safeguards: Ensuring the security of our facilities and workstations.

  • Administrative Safeguards: Implementing policies and procedures for our workforce members to follow regarding PHI.

  • Technical Safeguards: Utilizing secure electronic systems, access controls, encryption, and secure infrastructure to protect electronic PHI.

  • Breach Notification: We will promptly notify you if a breach occurs that may have compromised the privacy or security of your information.
     

How to Exercise Your Rights or Lodge a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services (HHS). You will not be retaliated against for filing a complaint.

To Exercise Your Rights or Lodge a Complaint with Stellicare:

Please contact our HIPAA Compliance Officer directly. We will investigate all complaints and take appropriate action.
 

Contact Information Details

HIPAA Compliance Officer: Tapan Kant

Address: 1269 Promontory Ln, Marietta, GA 30062

Phone Number: 412-427-3967

Email: tapan@stellicare.com
 

To Lodge a Complaint with the Secretary of the Department of Health and Human Services (HHS):
 

Contact Information Details

Address: Office for Civil Rights, U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Washington, D.C. 20201

Phone: 1-877-696-6775

Website: https://www.hhs.gov/ocr/ (or www.hhs.gov/ocr/privacy/hipaa/complaints)

Availability of This Notice

This Privacy Notice is readily available and prominently posted at all our service sites and online. You can also request a copy at any time.

Effective Date: This notice is effective as of May 19, 2026.  

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